FAQ

Frequently Asked Questions

How long does shipping take?

Shipping typically takes 7-20 business days depending on your location. US and Japan orders arrive fastest (7-15 days), while EU and other international orders may take 10-20 days.

Do you offer free shipping?

Yes! We offer free shipping worldwide on all orders. No minimum purchase required.

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, contact us within 30 days for a full refund.

Are your products safe for my pet?

Absolutely. All products are sourced from trusted manufacturers and meet international safety standards. Electronic products carry CE certification.

How do I track my order?

Once your order ships, you will receive an email with a tracking number. You can use this to track your package in real-time.

Do you ship to my country?

We currently ship to the United States, European Union countries, United Kingdom, Canada, Australia, and Japan. More regions coming soon!

How can I contact you?

Email us at support@glidesales.com and we will respond within 24 hours.